Shipping policy

UK Shipping Policy

Last Updated: [30/01/2026]

1. Processing Times
Orders are processed within 2 working days (Monday–Friday, excluding UK public holidays) after payment is received. You will receive a confirmation email once your order has been dispatched.

2. Shipping Rates & Delivery Estimates

• Standard Delivery (UK Mainland): £2.99, estimated [3-4] working days.
• Express Delivery (UK Mainland): £4.99, estimated [1-2] working days.
• Free Shipping: Available on orders over £30.

Delivery times are estimates and may vary due to factors beyond our control (e.g., postal delays, weather conditions).

3. Shipping Locations
We currently ship to addresses within the United Kingdom only.

4. Order Tracking
Once your order has been dispatched, you will receive a tracking number (if applicable) via email.

5. Delays & Lost Parcels
If your order is delayed or lost, please contact us within [5] days of the expected delivery date. We will work with the courier to resolve the issue.

6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within [5] days of receipt with photos of the issue. We will arrange a replacement or refund in line with our Returns Policy.

7. Contact Us
For any shipping-related queries, please email: Glebe55@hotmail.co.uk

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